Claudia Cerruto

Provide leadership and direction to the QA and Training Team enabling successful provision of tools.Provide effective training, quality assurance, and customer related initiatives. Focus on successes and opportunities of the CS Team. Maintain a forward look and align training, customer, and quality initiatives with the business trends and the business strategies.

My Lead role in Training and Development aims to improve group and individual performances and to take responsibility for the growth and efficiency of the Operations department. I am responsible for the the Training Team and together we are providing Operations with tools, processes, and skills and show them how they can apply these new tools and skills within their role.

Italian Teacher

i have gained the ability to heal aspects of front office, learning to give information clearly and accurately, in response to specific requests of customers / users. I also learned how to adapt communication to any interlocutor, its demands and personal sensitivities;

I' ve teched italian to nigerian community and my classes was part of a project that has the purpose to remove girls from the street trying to fight prostitution among nigerian girls.

Receptionist and general manager of a Bed and Breackfast

Lecturer of the "Computer Lab Basics". Teaching the course "podcasting and language teaching techniques"