Claudia Gack
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Claudia Gack
- 2 Jahre und 11 Monate, Jan. 2018 - Nov. 2020
Director of Client and Partner Services
cielo24
Supervised 24/7 (365d/year) customer service & tech support Coached key account managers to maintain 95% customer satisfaction Developed SMART goals for performance-based bonus structures for key account managers. Reduced recurring customer requests by 20% through developing improved UI as well as optimized customer support systems and self help tools. Developed customer health metrics to reduce customer attrition Managed scrum board & priorities for client services in close collaboration with COO
- 2 Jahre und 6 Monate, Aug. 2015 - Jan. 2018
Senior Manager, Partner and Key Account Management
cielo24
Handled & oversaw customer service for top 100 accounts & partners making up 75% of annual revenue Implemented Program management to ensure frictionless API integration processes with wholesale partners and high volume accounts. Ensured renewal of SaaS contracts of 95% of clients through cross departmental collaboration between sales and customer service teams. Improve customer satisfaction by 20 % through same day response warranty
- 1 Jahr und 11 Monate, Okt. 2013 - Aug. 2015
Director of Customer Operations
cielo24
- 5 Monate, Juni 2013 - Okt. 2013
Quality Assurance Manager
cielo24
Onboarded, grew & maintained 1000+ freelance workforce. Established clear procedures & escalation guidelines for support staff to improve independent decision making for lower level employees Inspected products & worker progress throughout production in 4 languages.
- 1 Jahr, Juni 2012 - Mai 2013
Executive Marketing Assistant
Calaborate LLC
Social Media and Community Management, Branding, Quality Assurance, Project Management, Market Research, Data Analytics
- 8 Monate, Apr. 2011 - Nov. 2011
Sales Assistant
University of Bamberg, Chair of Information Systems
Cold Calling to generate Sales Leads. Spearheaded french speaking countries and regions.
- 7 Monate, März 2011 - Sep. 2011
Marketing and Research Assistant
University of Bamberg
Tutored for undergrad level marketing classes, Market research, Translations, Data Analysis.
Ausbildung von Claudia Gack
- 2 Jahre und 1 Monat, Okt. 2010 - Okt. 2012
Marketing and Innovation
ESC Montpellier and University of Bamberg
- 2 Jahre und 11 Monate, Okt. 2007 - Aug. 2010
International Business Studies
Universitaet Paderborn
Sprachen
Englisch
Muttersprache
Deutsch
Muttersprache
Französisch
Fließend
Spanisch
Gut
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