Claudia Gack
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Claudia Gack
- 2 years and 11 months, Jan 2018 - Nov 2020
Director of Client and Partner Services
cielo24
Supervised 24/7 (365d/year) customer service & tech support Coached key account managers to maintain 95% customer satisfaction Developed SMART goals for performance-based bonus structures for key account managers. Reduced recurring customer requests by 20% through developing improved UI as well as optimized customer support systems and self help tools. Developed customer health metrics to reduce customer attrition Managed scrum board & priorities for client services in close collaboration with COO
- 2 years and 6 months, Aug 2015 - Jan 2018
Senior Manager, Partner and Key Account Management
cielo24
Handled & oversaw customer service for top 100 accounts & partners making up 75% of annual revenue Implemented Program management to ensure frictionless API integration processes with wholesale partners and high volume accounts. Ensured renewal of SaaS contracts of 95% of clients through cross departmental collaboration between sales and customer service teams. Improve customer satisfaction by 20 % through same day response warranty
- 1 year and 11 months, Oct 2013 - Aug 2015
Director of Customer Operations
cielo24
- 5 months, Jun 2013 - Oct 2013
Quality Assurance Manager
cielo24
Onboarded, grew & maintained 1000+ freelance workforce. Established clear procedures & escalation guidelines for support staff to improve independent decision making for lower level employees Inspected products & worker progress throughout production in 4 languages.
- 1 year, Jun 2012 - May 2013
Executive Marketing Assistant
Calaborate LLC
Social Media and Community Management, Branding, Quality Assurance, Project Management, Market Research, Data Analytics
- 8 months, Apr 2011 - Nov 2011
Sales Assistant
University of Bamberg, Chair of Information Systems
Cold Calling to generate Sales Leads. Spearheaded french speaking countries and regions.
- 7 months, Mar 2011 - Sep 2011
Marketing and Research Assistant
University of Bamberg
Tutored for undergrad level marketing classes, Market research, Translations, Data Analysis.
Ausbildung von Claudia Gack
- 2 years and 1 month, Oct 2010 - Oct 2012
Marketing and Innovation
ESC Montpellier and University of Bamberg
- 2 years and 11 months, Oct 2007 - Aug 2010
International Business Studies
Universitaet Paderborn
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
C2 (Verhandlungssicher / Muttersprachlich)
French
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
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