Claudia Hechl

• Check-in and Check-out of guests (extensive experience with Opera reservations system) • Concierge tasks (provide information and assistance to guests, helping guests with their baggage, handling customer queries, taking and delivering messages for the guests, making travel and restaurant reservations for guests) • Prepare accounts • Close communication and coordination with reservations (groups and individuals), event, F&B and housekeeping department

Supervise the affiliate account and manage customer relationships. Responsible for planning and implementing social media activities. Manage website content by effectively applying SEO (search engine optimization). Budget management and statistical updates. Aquired high/level technical expertise in all products and topics assigned

Support of the Service Team at various Events, Congresses and 4-5* Hotels.

Organize, plan and implement family tours. Promote family tours within the area of Liezen.

Responsible for creating promotional material. Establish contacts, develop schedules and assignments, coordinate mailing lists.

Entrepreneurship & Leadership Skills, Marketing Management, Destination & Innovation, International Tourism & Markets, Cross-cultural competence

Spanish, Hotel Management, Design of touristical activities

Innovation, Management, Cross-cultural competence, eBusiness, Hotelmanagement, Eventmanagement