Mag. Claudia Willecke

ist gesund und munter. 🥦

Bis 2023, Senior Customer Service Manager DE VCC, Wayfair
Abschluss: Magister Artium, University of Regensburg
Regensburg, Germany

Fähigkeiten und Kenntnisse

E-Commerce
Long years of experience in Customer Service
Long year experience in people management
Amazon
Internet
Project management
Project Managemt Skills
Certified Green Belt / Six Sigma project managemen
Recruting and Hiring
Strong analytical skills
Tech Savvy
Data Warehouse
Data Analysis
Management Reporting
Reporting
Budget monitoring
Budget Management
Team leadership
Team Management
Team Development
International business
International Management
intercultural competence
Intercultural Communication
Compliance
Online-Shops
E-Business
E-Business Management

Werdegang

Berufserfahrung von Claudia Willecke

  • 1 year and 5 months, Jan 2022 - May 2023

    Senior Customer Service Manager DE VCC

    Wayfair
  • 1 year and 6 months, Jul 2020 - Dec 2021

    Operations Manager

    Deutsche Post & DHL
  • 4 years and 7 months, Aug 2015 - Feb 2020

    Site Manager Transaction Risk Management

    Amazon

    Site leader for a group of investigators and their managers, securing buyer and seller protection and Compliance. Management of daily operations. Continuous process optimization and loss prevention.

  • 2 years and 1 month, Aug 2013 - Aug 2015

    Program Manager

    Amazon.de

    EU point of contact for the EU seller support teams, managing several partner teams in Germany, India Serbia, Poland and the Philippines. Management of daily operations in terms of quality and speed of service, as well as contact volume.

  • 5 years and 1 month, Aug 2008 - Aug 2013

    Site Manager Seller Support / TAM Regensburg,

    AMAZON.DE

    Leader of the first German Seller Support team. Managing the local team of seller agents and their managers in daily operations.

  • 11 years and 11 months, Oct 2001 - Aug 2013

    Team Manager Customer Service

    Amazon
  • 4 years, Nov 1997 - Oct 2001

    Customer Service Agent

    Amazon
  • 5 years and 4 months, Nov 1989 - Feb 1995

    Second Level Manager

    McDonald's Regensburg

Ausbildung von Claudia Willecke

  • 1989 - 1997

    British, American and German language and literature

    University of Regensburg

Sprachen

  • English

    C1 (Fließend)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

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