Claudio Facion

• Delivery of IT projects and support activities with prioritization within agreed SLA (projects, changes, incidents, service requests and service improvements); • Providing enhanced and expedited support to critical business; • Working closely with global business teams to exploit existing and new technology; • Troubleshooting issues and performing upgrades based on performance monitoring; • Owning and progressing opportunities ensuring maximum value is achieved.

• Support for global IT projects and services, daily interface with the headquarters in Oxford - UK; • Support for local IT services such as servers, network, backup, infosec, telecom, CCTV, assets and user support; • Contact and negotiation with local suppliers and technology partners; • Training and guidance on information security and internal processes.

• Member of a high performance team following the Scaled Agile Framework - SAFe methodology; • Support for global IT Infrastructure projects; • End-to-end delivery and support of Windows Server solutions in Data Centers; • Coordinating work with other teams who build, certify, migrate and decommission servers for projects; • Working jointly with local resources to procure, deliver and install new server hardware; • Acting as escalation contact for server build, data migration and decommission teams.

Responsible for the projects and activities of the Information Technology area.

IT infrastructure projects and support.

Manufacturing projects and technical support to the production lines (electrical personalization of GSM SIM cards and Banking cards).

Planning and technical support to new products introduction (production of motherboards for desktops/notebooks and assembly of notebooks).

Production planning and technical support (production of injection systems for diesel engines).

Monitoring the development and implementation of infrastructure projects (electrical and logical networks).

IT infrastructure support: level 1 and 2 incidents resolution and fulfillment of service requests.

*three months internship - entry requirement for the University of Applied Sciences in Germany. IT Infrastructure support: level 2 incidents resolution and fulfillment of service requests.