Constantine Dranganas

⦿ Define the digital self-service strategy for customer support. ⦿ Deploy the strategy and publish CS content for international markets. ⦿ Support the deployment of products' online diagnostic solution. ⦿ Conduct continuous review, re-iterations, and optimization to increase performance. Monitor the KPIs of the self-service touchpoints across digital channels.

⦿ Guiding students through coding challenges ⦿ Communicating data analytics concepts

⦿ Increased the UX program’s NPS score by 2 points ⦿ Boosted student learning time from 10 to 20 hours per week ⦿ Supervised a team of 20 UX students driving 90% course completion ⦿ Built an updated course syllabus ,using quantitative/qualitative research methods

⦿ Led product campaigns across LinkedIn, Quora, Reddit, and Twitter, boosting lead generation by 30% ⦿ Grew CEO product management newsletter from 0 to over 2.000 organic subscribers in 2 months ⦿ Crafted year worth product management content, doubling engagement and brand exposure ⦿ Expanded LinkedIn from 1.000 to 6.000 followers with an engagement rate of 11%

⦿ Delivered a new product value proposition dedicated to new investor partnerships ⦿ Optimized product pages and content strategy based on competitive research findings ⦿ Drove 200.000€ investments in solar energy projects jointly with marketing and sales ⦿ Increased click-through rate from 2% to 3,5% and reduced bounce rate from 45% to 28%

⦿ Initiated product marketing campaigns resulting in 6 new partnerships ⦿ Co-managed Forum Talks, a series of live online expert panel events ⦿ Drove paid and organic product subscriber growth through social media campaigns ⦿ Implemented Hubspot - set processes for tracking website, marketing, and sales activities

⦿ Managed global social media accounts growing engaged communities by 15% ⦿ Translated complex tech jargon into compelling value propositions increasing revenue by 2% ⦿ Worked in running display and search campaigns, continuously optimizing for CPA and CPC ⦿ Conducted market research delivering 6 quarterly reports to inform marketing/sales strategies

⦿ Developed content for 20+ affiliate product marketing campaigns ⦿ Collaborated with industry leaders, including Hema, ING, Unilever, and Rabobank ⦿ Implemented data-driven strategies to optimize product marketing campaign performance ⦿ Analysed campaign metrics against KPIs, leveraging insights to refine targeting and messaging

⦿ Co-established the online presence of the world's first virtual reality cinema ⦿ Employed expertise in new media & emerging technologies to craft marketing collateral ⦿ Worked on a series of brand and conversion campaigns doubling exposure and sales

⦿ Led the user research for the creation toolkit dedicated to museum goers & museum experts ⦿ Built hands on experience with User Stories, Prototyping, Storyboarding and User Testing ⦿ Literature Review "The Elements of User Experience: User-centered Design for the Web and Beyond." (2010) - Simon, Nina. The participatory museum. Museum 2.0, 2010

⦿ Delivered an academic research paper on the role of gamification and digital media in museums ⦿ Visited a series of museums across the Netherlands to observe and analyse visitor behavior ⦿ The project received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no. 600851.

An intensive full-time program covering the entire data analysis workflow, including data cleaning, analysis, visualisation, and machine learning: ⦿ Acquired proficiency in Python, SQL, Google Sheets, Looker, Power Bi. ⦿ Gained practical experience in developing data-driven insights and recommendations to drive business decisions. My group project "Renewable Energy in Germany: Past, Present, Future" ranked first best out of five projects in the Data Analytics program.

⦿ The leading UX/UI Bootcamp, with a step-by-step practical curriculum that focuses 100% on learn-by-doing ⦿ I practiced the latest tools, design & research processes, workflows & best practices, as taught by leaders in the industry

⦿ On the UX Design track, students receive state-of-the-art skills in the UX Design process - how to apply several UX Research & Design methods to solve problems with a user-centered approach to digital solutions. ⦿ Graduation Project: DUAW DUAW, is a platform made for TechLabs students to showcase their graduation projects. On highly visualized & detailed project pages, graduate students can present their projects and receive recommendations, or feedback.

⦿ Research Master focusing on the development of qualitative & quantitative research skills to analyze digital media: websites, social media, digital video and film, ebooks. ⦿ MA Thesis: Alternate reality games for cultural institutions - A study towards meaningful gamification & experience economy

The program enriches the skills of students in: ⦿ Global Business Environments ⦿ International Marketing Strategy ⦿ Consumer Behavior in a Global Context ⦿ Digital Marketing and E-Commerce ⦿ Branding and Brand Management ⦿ International Market Research ⦿ International Sales and Distribution Management ⦿ Cross-Cultural Communication ⦿ Ethics and Social Responsibility in Global Marketing ⦿ Business English ⦿ BA Thesis: Brand storytelling in the age of social media