Craig Clarke

• Deliver marketing communications (marcom) materials for Douglas (international perfumery chain) as a new client recently onboarded. • Print, POS & promotional merchandise projects with a project spend ranging from 5k - 70k (EUR). • Responsible for organising the international order windows for seasonal campaigns and tracking orders (project spend over 1 million). • Supporting additionally with administration and organising projects from other colleagues.

Responsible for print/promotional merchandise projects for Coca-Cola (CCHBC)

• Solely responsible for all print projects for Coca Cola (CCEP) • Communicate with suppliers for queries and quotes • Process requests/prepare offers/document specs/project cost overview • Optimise and create new processes to improve current situation

• Initiate projects to help improve processes used within Sales department • Create cold email campaigns in HubSpot • Track progress of campaigns before sending leads/replies to sales • Support Lead Managers (UK/DACH/FR/ES/IT/NL) if needed for cover/additional help • Create ideas and video treatments for other teams to use in campaigns

• Qualify inbound and outbound leads from other sources (Datanyze, HubSpot, external agencies) • Create cold email campaigns in HubSpot • Track progress of campaigns before sending leads/replies to sales • Responsible for UK trade fair leads (placing in Salesforce and distributing) • Support markets if needed for cover or additional help • Create ideas and video treatments for UK market to use in campaigns • Support UK sales team with ideas for marketing material and other campaign suggestions

• Help the Lead Management team with projects and tasks (UK/DE) • Help the Partner Management team with organsiational tasks/administration • Responsible for the "Auszahlungsliste" for affiliates • Responsible for the affiliate system (Post Affiliate Pro) - changes, additions, etc. • Check over documents, texts and items before publishing • Translate small texts from German to English

• Warming up filtered leads to close • Arrange appointments regarding follow-ups • Attend e-commerce exhibitions in a sales/business development capacity • Understand customers’ needs in order for them to gain the most out of Trusted Shops • Check over documents, texts and items before publishing • Translate small texts from German to English

• Solely responsible for customer service of all UK accounts; including SMEs & Key Accounts • Successfully execute processes in order to retain customers at point of contract renewal • Manage the transition of Accounts as a result of an acquisition • Follow-up on outstanding payments • On-board new accounts post contract exchange • Understand customers’ needs in order for them to gain the most out of the Trusted Shops solution and tailor the integration process to meet these needs.

• Worked towards increasing brand awareness (market penetration) by selling the TS package • Upselling task to current client base • Attended e-commerce exhibitions in a sales/business development capacity

Corporate Communications