Craig Pinto

Supported outage planning through financial and operational data analysis, enabling data-driven timelines and resource allocation. Developed and maintained Power BI dashboards to track KPIs and improve stakeholder visibility. Automated SAP–Excel workflows, reducing manual effort by 30%+ and improving reporting efficiency. Collaborated cross-functionally to enhance data accuracy, standardize processes, and strengthen operational execution.

Supported outage planning through financial and operational data analysis, enabling data-driven timelines and resource allocation. Developed and maintained Power BI dashboards to track KPIs and improve stakeholder visibility. Automated SAP–Excel workflows, reducing manual effort by 30%+ and improving reporting efficiency. Collaborated cross-functionally to enhance data accuracy, standardize processes, and strengthen operational execution.

Optimized restaurant operations, increasing peak-hour covers 15–25% and cutting costs 20%. Built WhatsApp CRM and NodeJS web app, improving response times 40% and sales/conversions 35%. Strengthened staffing, training and HR, raising retention 50% and ratings to 4.5/5. Used KPI-driven decisions to achieve 50% YoY sales growth and boosted engagement 40% through digital marketing and partnerships.

Managed Agile workflows across Trello and Monday.com, improving delivery cycles for Credily. Led a 6-member development team building healthcare credentialing software. Collaborated on UI/UX for healthcare, sales, and marketing clients, ensuring scalable, maintainable code. Developed APIs and microservices for reliable data access and improved system scalability. Created web apps and digital content, contributing to a 25% increase in sales and content performance.

Led business planning, platform strategy, and full-stack development for this food ordering & delivery platform. Conducted market analysis and growth planning targeting 30% scalability improvement. Built customer, vendor, and delivery apps using React, Node.js and SQL, with CI/CD and SDLC practices. Developed Express.js APIs, improving data processing 25%, maintained 99% uptime, and drove up to 40% sales growth through market expansion.

Developed and tested Python/JS crawlers for automated financial document retrieval, improving work efficiency and quality by 50%. Built processing pipelines and automated solutions to streamline reporting. Served as QA/SME, ensuring high data accuracy and crawler performance across APAC. Trained teams across domestic and international offices, including China and Budapest. Contributed to Agile Scrum practices, increasing work completion by 30%.

Managed website, event RSVP, CRM, billing, networking, and cloud infrastructure. Improved website conversions by 15% and automated event management workflows, saving ~4 hours weekly. Designed and maintained reliable network and cloud systems for remote storage and access. Provided technical support and managed professional lighting and sound solutions for events, ensuring smooth operations and high service reliability.

Triple Crown of international accreditations: EQUIS, AACSB, and AMBA Registered with the French RNCP: RNCP37390