Cruz Garcia de la Serna

NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services. Integrated into the Application Support department, I lead a team of HCM SAP consultants across North Europe & our HR service center in Granada. My overall responsibility is to ensure the best technical service delivery to our clients and to help our customers to become better employers

Customer Support Manager Committed to the delivery of outstanding service to customers. As part of a global team, I lead distributed teams of technical software engineers that delivers customer support services across international boundaries across all EMEA region

Leading a team belonging to a global organization remotely distributed across different countries Working on complex, escalated and critical technical problems requiring high level technical expertise. Leading contributor individually and as a team member, providing direction and mentoring to others.

Senior Consultant in e-business Suite projects. Analysis of requirements, design, development and implementation of custom solutions .Training Instructor to internal Oracle staff and to Customers. Involved on entire business flow, i.e. presales, solution design, installation, implementation, education and support

Programmer, Analyst and Senior Consultant ( Team Leader) in the development and implementation of different custom solutions