Damien Concordel

Basic

is looking to socialise. 👋

Angestellt, Customer Care Agent, Hostpoint AG

Pfäffikon SZ, Switzerland

Skills

French Language
English Language
Spanish Language
Italian Language
Portuguese Language
IT-Consulting
IT
IT Service Management
Windows
Mac OS X
Linux
MS Office
LibreOffice
Google
Inkscape
Writing
Translation
Proofreading
Communication
Event management
Training & Coaching
Motivation
German as a foreign language
Sprache
Coaching
Beratung

Timeline

Professional experience for Damien Concordel

  • Current 3 months, since Jul 2022

    Customer Care Agent

    Hostpoint AG
  • Current 4 years and 1 month, since Sep 2018

    Language Coach

    Freelance

    Language coaching services in English, French or Spanish Focus on: - Confidence: I encourage mistakes and provide only constructive criticism - Fluency: I help coachees practice in order to allow them to communicate in real time - Accuracy: I correct coachees' mistakes by pointing them out and helping them decide which mistakes to prioritize - Culture: I teach coachees about the cultures behind these languages - Flexibility: I conduct these sessions in Madrid or online via Skype / Hangouts or similar

  • Current 4 years and 9 months, since Jan 2018

    Freelance Consultant

    SenseTribe Consulting

  • 1 year and 3 months, Mar 2021 - May 2022

    Technical Consultant

    TechneValue GmbH

    TechneValue is a reseller of Genesys' cloud-based contact center management solutions The company also develops two products sold as add-ons. As part of the in-house Helpdesk team: - I provided IT support regarding Genesys Cloud and custom in-house add-ons - I assisted with the management, coordination and reporting of the Helpdesk team - I made important procedural suggestions and improvements based on a previous Helpdesk experience - I assisted with escalations, customer relations and SLA compliance

  • 2 years, May 2016 - Apr 2018

    Consultant Engineer

    Altran
  • 2 years and 4 months, Feb 2014 - May 2016

    Service Desk Agent

    Fujitsu
  • 3 months, Aug 2012 - Oct 2012

    Community Manager

    Memobooker

  • Web Marketer/Entrepreneur

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Educational background for Damien Concordel

  • 5 years and 4 months, Sep 2007 - Dec 2012

    Management

    ESCP Europe

    Strategy, Marketing

Languages

  • English

    First language

  • French

    First language

  • Spanish

    Fluent

  • Italian

    Fluent

  • Portuguese

    Fluent

  • German

    Intermediate

Interests

Sailing
Surfing
Scuba diving
Windsurfing
Snowboarding
Cycling
Travel
Photography
Dining in and out with friends
History
Geography
Reading
Languages
Web Design
Graphic Design
Social Networking

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