Damien Concordel
Skills
Timeline
Professional experience for Damien Concordel
- Current 8 years and 2 months, since Sep 2018
Language Coach
Freelance
Language coaching services in English, French or Spanish Focus on: - Confidence: I encourage mistakes and provide only constructive criticism - Fluency: I help coachees practice in order to allow them to communicate in real time - Accuracy: I correct coachees' mistakes by pointing them out and helping them decide which mistakes to prioritize - Culture: I teach coachees about the cultures behind these languages - Flexibility: I conduct these sessions in Madrid or online via Skype / Hangouts or similar
- Current 8 years and 10 months, since Jan 2018
Freelance Consultant
SenseTribe Consulting
TechneValue is a reseller of Genesys' cloud-based contact center management solutions The company also develops two products sold as add-ons. As part of the in-house Helpdesk team: - I provided IT support regarding Genesys Cloud and custom in-house add-ons - I assisted with the management, coordination and reporting of the Helpdesk team - I made important procedural suggestions and improvements based on a previous Helpdesk experience - I assisted with escalations, customer relations and SLA compliance
- 3 months, Aug 2012 - Oct 2012
Community Manager
Memobooker
Web Marketer/Entrepreneur
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Educational background for Damien Concordel
- 5 years and 4 months, Sep 2007 - Dec 2012
Management
ESCP Europe
Strategy, Marketing
Languages
English
C2 (Expert / native speaker)
French
C2 (Expert / native speaker)
Spanish
C1 (Fluent)
Italian
C1 (Fluent)
Portuguese
C1 (Fluent)
German
B1-B2 (Good)
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