Damijan Koletnik

call center management, develop the project definition and the scope of work; define all goals and project deliverables, Responsible for overall customer satisfaction with the performance of IT Projects to meet stated objectives, MS SQL installation, ERP installation, implementation and support, customer education, writing of T-SQL queries, procedures, views, printouts designing (Fast report), monitoring project risk factors, escalates project issues, and provides quality assurance

project planning, call center management, develop the project definition and the scope of work; define all goals and project deliverables, timely project status reports, Responsible for overall customer satisfaction with the performance of IT Projects to meet stated objectives, MS SQL installation, database management, ERP installation, implementation and support, customer education, writing of SQL queries, procedures, views, printouts designing (Fast report)

IT project planning, IT project managing, Server installation, Server optimization, Server support, dekstop PC installation, optimization and support

system installations and testing of the functionality of all components (server OS), system installations and testing of the functionality of all components (desktop OS), technical support after initial installation of PC software and hardware, documenting, tracking and monitoring incidents to ensure timely resolution, install, Move, Add, Change Hardware and Software, On call responsibility rotation, user training, troubleshooting and resolving all hardware and software applications for end users,

installation, repair, and maintenance of computer equipment (PC's, laptops servers, printers...), OS installation and troubleshooting, support to end users on a variety of issues received through phone, email or website using a remote support tool or at deskside