Daniel Goulas

Led continuous improvement initiatives, fostered a culture of excellence, and initiated Six Sigma & Lean methods. • Overseeing operational management, performance, and risk management. • Cultivating strong client relationships and managing budget and financial operations. • Provide leadership and mentorship, and collaborate across functions to align goals and facilitate effective communication

Identify and capitalise on growth opportunities within existing business and potential new lines of business. Achieve operational excellence in aligning contact centre managers on a common goal. · Facilitated growth of the automotive vertical across four logos through effective management and strategic initiatives. · Devised and executed strategic action plans, successfully realizing budgetary goals for each account. · Implemented cross-pollination strategies across accounts, fostering innovation.

Served as the primary point of contact for clients by addressing queries and cultivating strong relationships. Developed the skills and enhanced motivation of the management team through ongoing guidance. · Drove improvements at the process level and introduce innovative solutions to enhance the customer journey. · Implemented and maintained top-performing customer care multilingual programs, whilst providing support to end users across various channels.