Daniela Markova

- Ownership and production of key periodic Business Objects Web Intelligence reports regarding the operational performance of the SGS department - Developing improvement plans against customer requirements and in line with the objectives of the SITA Global Services and Business Intelligence departments - Managing the delivery of key projects according to agreed project plans and achieve agreed targets - Ensuring a process of continuous quality improvement in business intelligence operations and performance

Participating in development and implementation of new CVO Recruitment processes • Self managed projects • Maintaining client portfolio, problem solving, business development, contracts and fees negotiations • Responsible for achieving financial targets, client relationships management • Daily sourcing and selection of candidates, assessment, interviewing, vacancies marketing • Senior ICT positions candidates processing

-Assurance of timely and accurate processing of Help Desk Level 3 through regular update and monitoring of SLAs - Analyzing and reporting SLA and OLA reports, Preparation of weekly Status Reports, monthly Operation Performance Reports and reports for monthly Service Review Board workshops,Preparation of Core AO and Core Control metrics - Support administration of Release Preparation, quality assurance of Releases delivery - Execution of CM/AM audits (achieved CMMI level 3) - Execution SAS70 (Security audits