Daniele Ornella

» Support for complex incidents, product and service portfolio, lifecycle and service request. » Responsible for the nationwide support for the first to third level in cooperation with the responsible partners. » Escalation manager, exchange of information between customers, partners and the various support levels. » Responsible for the efficient implementation of customer change requests with our partner.

» New partner acquisition and strategic development of sales partners » Creation and implementation of marketing activities » Introduction of new products and services to sales partners » Design and execution of sales and Service trainings for business partners » Preparation, execution and controlling of strategic business plans » Continuous exhibitor at Switzerland for Unify, alliance partners and distributors

Bid Manager Siemens Juli 2010 – Juni 2011 (1 Jahre) » New customer acquisition and development of existing customers » Development of individual solutions to improve the client’s business processes » Preparation and presentation of offers to client’s decision makers » Negotiation and conclusion of major customer contracts » Cooperation with regional sales partners for joint customer care projects

Trainingsmanager Siemens Juli 2005 – Juni 2010 (5 Jahre) » New customer acquisition and development of existing customers » Development of individual training solutions » Preparation and presentation of offers to client’s » Preparation, execution and controlling of strategic business plans » Support of OSV, OS4K and OpenScape Application for challenging customer projects

Trainer Siemens August 1996 – Juli 2005 (9 Jahre) » Training in purchasing, for Hicom and HiPath system`s in europa » Participation in additional economics courses at Siemens Professional Education (SPE)

Supportmanager Siemens August 1987 – Juli 1996 (9 Jahre) » Support, for Nixdorf, Hicom and HiPath system`s in Switzerland

Service Techniker Nixdorf Computer » Support, for Nixdorf, Hicom and HiPath system`s in Switzerland