Danielle Partridge

• Using Boxtop to create and cost jobs as well as proof invoices and provide quotes • Translating documents and e-mails between German and English • Communicating with drivers and organising on site loading • Alphanumeric data entry into Boxtop and Excel • Preparing customs documents using BluJay Solutions and creating ATR documents • Requesting quotes and negotiating prices with other forwading companies • Creating and editing SOPs

Further to my representative tasks I supported my team and provided individual training. Creating and translating SOPs was also a large part of this role.

• 1st and 2nd level complaint settling over the phone and via e-mail • Telephone and e-mail-based customer service in English and German • order data analysis and outbound calls where necessary to detect and prevent fraud

• Order taking, cash handling and customer service • Food preparation and serving • Machine maintenance • Stock management

• Customer service via telephone • Achieving sales targets through new leads and up-selling • Complaint Settling • Handling sensitive data

• Bar and staff supervision during opening hours • Cash-handling and cashing-up • Machine and line maintenance • Stock management including taking deliveries

• Mortgage customer service via telephone • Complaint Settling • Handling sensitive data

• Sales order processing • Producing invoices and dispatch notes using SAGE MMS • Alphanumeric data-inputting • Answering sales calls when required • Dealing with all spare parts and repairs enquiries • Other general administrative duties.

• Greeting customers at reception and providing them with relevant vacancy information, • Applying for WRS certificates and referencing employees. • Answering all incoming calls and either dealing with them myself by offering employment information, or transferring them where necessary, • Occasionally I would make out-going calls either contacting potential employees to check their work availability, or contacting potential employers enquiring if they required any staff.

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