Darius Tatu

• Built the Vulnerability Management function within IT Operations and developed the operating model used across international teams. • Defined the processes for vulnerability intake, risk-based prioritization, remediation ownership, SLAs, escalation, exception handling and management reporting. • Designed the Azure DevOps workflow for ownership, remediation tracking, dashboards, queries and end-to-end SLA monitoring. • Coordinate a four-person international team supporting a 24x5 operating model across app

• Managed a cross-platform endpoint management environment of Windows, macOS, and iOS devices using Microsoft Intune and Jamf Pro, ensuring compliance with patching and security policies across global regions. • Implemented zero-touch deployment workflows using Jamf Pro and Apple Business Manager, reducing provisioning time significantly accelerating employee onboarding across departments. • Automated routine IT operations by developing custom PowerShell and Bash scripts, reducing manual work • Created and

• Provided remote technical support for over 300,000 endpoints globally, assisting Siemens clients across a hybrid infrastructure. • Resolved advanced issues related to Windows 10 OS, including software deployment failures, system updates, and endpoint performance bottlenecks. • Analyzed SCCM deployments and Windows logs to troubleshoot patching failures and enhance system compliance. • Developed and packaged Windows applications using the PowerShell App Deployment Toolkit, standardizing installations acros

• Troubleshoot VPN issues logged escalated in Service-Now, Windows 10 OS issues (profile corruption, BSOD, software issues). • Handled user account management, access control and GPO policies. • Powershell and cmd simple scripts to automate repetitive tasks (mailbox permissions, VPN fixes).

• Responded to Track-It help desk tickets, telephone calls, and emails and provided a broad range of technical support in the resolution of help desk calls related to various computer. • Hardware/software, and printing issues within SLA to achieve 100% customer satisfaction. • Provided dedicated support to over 35 different clients.