Dave Noonan

Produced the strategy, framework, methodology, and blueprint to unify and simplify the end-to-end digital user experience for prospects, customers, developers, and partners at SAP.

Led portfolio management for the IT Web Technology unit at SAP as the team switched to agile, tripled delivery capacity, and transitioned to a new cloud architecture.

Co-ordinated strategy, governance, and stakeholder engagement for the 80,000+ user SAP Intranet and was awarded “Intranet of the Year” in 2008 by Nielsen Norman Group.

Managed the program to unify regional and local websites and apps in Asia Pacific into a new global framework for the partner and employee digital experience.

Operated the SAP Australia and NZ public websites and focussed on enabling business stakeholders to represent local customer stories and offerings in the relevant areas of the website.

Introduced IT support shared services for SAP in Asia Pacific providing >7,500 employees in the region with a single point of contact for all hardware and software issues and service requests.

Resolved customer issues and requests relating to the electronic payment solutions provided to the local real estate industry by Macquarie Bank.

Received issues and requests from employees in the financial markets trading floor of the Commonwealth Bank Institutional Banking division and routed to appropriate solution teams.