David Robinson Fernándes Paiva

Customer Service, KYC, AML, Documentation check, and preparing and checking the contracts for Customers to be signed.

Responsible for the coordination of all reception functions and interfacing with other departments within the hotel to ensure the smooth functioning all client-facing services. Monitoring of individual and group reservations for hotel rooms as well as meeting rooms. Invoicing and accounting reconciliation, monitoring quality control checkpoints, compliance with company standards and complaints´ handling procedures.

Responsible to verify all daily procedures and routines, administration task, reception area including check-ins and outs, occupancy monitoring, accounting reconciliation and exception reporting.

Front-desk staff serving customers directly, managing the daily check-ins and outs, helping guests with enquiries and special requests, and carrying out all attending administrative duties. In charge of the direct promotion of the IHG Rewards (InterContinental Hotels Group) scheme.

Managing the allocation of all special requests to the appropriate sections within the hotel and ensuring the timely and satisfactory completion of duties. Arranging transportation, tables and entertainment booking as require.

Management of three buildings bookings located in the city centre. Content manager and monitoring of the companies´ intranet and external website, and various travel booking websites. Work shifts management. Development and implementation of reception procedures as the company had been recently created.

Responsible for all management duties at night and Duty Manager on weekends.