Ing. David Gonzalez

Provided sales and customer service support to designated customers and accounts. Acts as a bridge between internal departments, suppliers, and clients. Manage quotes and order processing from start to finish for specific suppliers and customers. Manages demand creation, contracts, returns, billing, and shipping issues. Ensures timely resolution of returns, billing, credit, and shipping issues. Participates in customer and supplier calls, understanding metrics, products and establishing action plans.

Achieve assigned business objectives, through resource management to conduct Requests for Quotes (RFQ) from Clients, transfer all specifications to application engineers for the development of engineering solutions. Establish the technical offer, project planning, coordination, documentation, contractual conditions, and after-sales services. Feed the CRM tool to improve opportunity traceability and follow-up with clients.

Collaborate with project staff to create a strategic action plan and cost estimates for materials, time, labor, and other resources needed to complete the project. Recommendations for materials, equipment and practices used in the project. Evaluation of the capabilities, resources, and financial situation of suppliers.

Responsible for ensuring the product can withstand internal handling, normal wear, and tear, and analyzing failure rates along with resolving these factors during production. Preparation of work specifications for production. Ensuring compliance with client specifications, standards, and regulations. Maintenance of plans, specifications, and product support information.

Primary responsibility of this role was to support direct sales, distributors, OEMs and end users in quoting, application design, installation and launch of machine tool monitoring and surveying products/systems. Provides technical support to sales engineers. Make presentations to clients.

Provide engineering support in the installation and commissioning of equipment. Documentation best practices for configuring, creating, and maintaining documentation. Prepare process data sheet for equipment and instrumentation. Direct the resolution of technical problems and doubts related to the product, coming from internal and external sources.