David Harcourt

Responsible for the design, implementation, operation, and administration of the Club’s server, storage and virtualisation platforms across Server 2003 - 2012 platforms, Exchange, VMware, Commvault, and Citrix Performance monitoring of the server and storage infrastructure, including capacity management Design and build of new virtual machine templates, servers and storage infrastructure for new projects Design and production of documentation including guides, procedures, policies, and scripts

Senior Infrastructure/Projects Engineer for one of IT Lab’s premier clients in the 5,000-10,000 seat range 50/50 split between BAU operations support and project implementation in a highly complex environment Responsible for operational stability of an aging and diverse technology stack Technical lead for migration project planning to new Infrastructure-as-a-Service platform Storage and virtualisation infrastructure management specialist Technical authority for Change Advisory Board

Managed infrastructure and networks for clients ranging in size from 20-5,000+ users Responsible for handling 3rd line incident escalations for critical or highly complex technical issues Responsible for administering internal systems and infrastructure Exchange, virtualisation, backup and disaster recovery, SCCM and PowerShell subject matter expert One of three employees entrusted with 24/7 datacentre access

Managed the Commission’s Active Directory, Exchange, SharePoint, SQL, IIS and Citrix XenApp 6.5 infrastructure Maintained the NetApp MetroCluster SAN storage systems across our production and test environments Managed the Commissions VMware vSphere 5.1 and Citrix XenServer platforms Peer reviewed RFCs (Requests For Change) and analysed them for technical or procedural flaws Member of the Change Advisory Board Application packaging via MS-SCCM 2007 system monitoring via MS-SCOM 2007

Managed service desk operations, workflow priorities and workloads for the support team Provided documentation and training on escalated issues Delivered coaching and technical training on systems and communications challenges to best manage client interactions and engagement Improved efficiency and reduced the active ticket queue from over 70 to less than 20; resolving 88% within 24 hours Acted as a point of escalation for complex technical issues

Managed the day-to-day running of client networks comprising over seventy servers and five hundred workstations across a range of platforms to ensure stability, performance and high availability Designed and implemented BU/BC/DR solutions for client environments Managed migration projects from Small Business Server (SBS) 2003 to Small Business Server 2008 Audited newly acquired client networks and assessed vulnerabilities or weaknesses needing to be addressed.