Davide Derosa

Support and management of front end application, including the following activities: • Management of problem, incident and change requests • Management of open user tickets • Deploying / Releasing of packages on PreProd and Prod environment (Windows / Unix) • Profound analysis on Oracle Data Base • Performance monitoring (Dynatrace) • Server management through Oracle console (Weblogic – Aqualogic)

Support and Management of Oracle platforms “Eloqua” and “Salesforce”, including development of the following activities: • Report analysis containing business • Data based • Data Flow Analysis within Eloqua / Salesforce • Management of problem, incident and change requests • Management of open user tickets • Deploying / Releasing of packages on PreProd and Prod environment

Support the implementation of a new support information system: Requirements Engineering, Functional analysis of developments, On-site and remote support to internal and external clients, Managements of problems and incidents, Management of open user tickets, Alignment with developers for the realization of technical and functional solutions, Interface and data flow monitoring, User Group Management through Microsoft Active Directory, Analysis of business data reports, Application of UML