Denis Kotlyarenko

In charge of daily IT operations of the bank: core/card banking systems and in-house applications, network (LAN, WAN, WiFi) and partners services, infrastructure (DC, DR), NOC, IT service/help desk, change, release and QA management. Act as executive Account Manager/Business Partner for business units (household, retail, corporate, HR, finance etc) to identify needs and proactively propose solutions

Helps company to find and mitigate risks in network operations and strategic decisions. - Risk assessment of major transformation programs: Managed Services project revitalization, BSS/IT stack transformation (migration to simplified model), towers operations curve-out, core sites virtualization (to centralize current 120+ core sites in 5 Data Centers across Russia)). - Auditing spectrum usage, CAPEX/OPEX spending and network development plans in OpCos

• Overall responsibility for the technology and IT operations of biggest (10.5M SUBS, >3500 sites) telecom operator in Uzbekistan, working marketing and sales departments making sure technology could support business needs and all possible market opportunities considered.

Network greenfield start-up, growth from 0 to 800KSUSs within one year, • Network launch project: successfully performed 2G/3G core and VAS network design, vendor selection, construction, integration and launch Green-field project, country wide, Vietnam. • Person in charge of network operations: O&M, monitoring, problem and incident handling, FLM management, expansions and upgrades forecast and execution

• Person in charge of service delivery (software support, helpdesk, emergency resolution, hardware support) for the key (>80% of revenue in Region) customers. • Customer relationship management, act as Customer Advocate within Nokia/NSN • Manage "tough" customer cases