Desirée Hoppe

Drove innovation in a B2B SaaS product by leveraging AI technology, including ChatGPT. Conducted market research and gathered customer feedback to identify product opportunities. Developed product roadmap based on company goals and user needs. Worked closely with stakeholders, ensuring alignment with business goals. Prioritized product features and improvements to maximize business impact. Led cross-functional teams through the product lifecycle using JIRA. Analyzed and extracted metrics on Mixpanel.

Led the entire product development lifecycle, from discovery to post-launch. Key Achievements: Launched a feature for creating customized dashboards and charts, enhancing user experience and data visualization capabilities. Introduced a feature for personalized no-code pages, empowering users to tailor their experience without technical expertise. Implemented significant improvements in the journey of a key persona, resulting in increased user satisfaction.

Created test strategies, conducted root cause analysis, authored user stories, developed test cases and defined acceptance criteria aligned with BDD and product requirements. Planned and executed functional and non-functional tests, including usability, performance, and accessibility. Mentored junior QA Engineers and structured QA processes. Achievements: Recognized twice with the Priceless People Award for significantly improving quality standards following the implementation of new QA processes.

Defined test strategy, wrote test cases and test scenarios based on user stories on agile projects. Executed Funcional and Non-Funcional tests for a HR platform, including usability, accessibility and performance tests. Experience as Scrum Master. Basic knowledge in test automation using Selenium and Protractor. Achievements: Outstanding Team Awards 2016 - won the annual award where the teams voted in who they think that deserved it considering both technical and personal skills.

Technical Support Assistant for Deutsche Post and DHL projects. Installed and updated new versions of Linux on servers and executed scripts to update user's permissions. Monitored Linux servers, SQL JOBs and other internal applications. Update daily reports about tickets status. Prior to that, worked on a Trainee position linked to the Informatikkauffrau course at Humboldt School, participating on a job rotation in different departments in order to have a better understanding of the company's process.