Devesh Tyagi PMP®|PMI-ACP®|PSM I | LSSBB

• Managed project budgets exceeding $1M, leveraging negotiation skills to secure optimal pricing and mitigate risks in buyout processes, resulting in an annual cost reduction of 8%. • Initiated and spearheaded a process improvement project that streamlined operations, slashing average handling time from 2.5 hours to 65 minutes. • Led cross-functional teams in executing complex IT & software development projects, ensuring seamless delivery within defined timelines and budget constraints.

• Implemented and streamlined customer service procedures, resulting in a 20% increase in efficiency and a reduction of customer response time by 30%. • Developed and delivered comprehensive training programs for new hires, resulting in an 80% increase in staff productivity within the first three months of onboarding. • Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 15% increase in customer retention and a boost in overall customer loyalty.

• Led and motivated a team of 10 marketing and sales representatives to exceed monthly sales targets by 15%, resulting in a significant increase in revenue for the company. • Developed and implemented effective marketing strategies that resulted in a 20% growth in customer acquisition and brand awareness within a 6-month period. • Conducted regular performance evaluations and provided constructive feedback to team members, resulting in a 10% improvement in overall team productivity and efficiency.

• Developing and executing effective sales strategies that meet the needs of the target market while ensuring that all products and services meet or exceed quality standards. • Handling Process training to improve the process and to train the new joiners. • Keeping the team motivated and enthusiastic. • Maintenance of Eod's.

• Generating high-quality leads and converting them into sales while maintaining high standards of customer service. • Providing customers with relevant information and suggestions. • Settled customer disputes in a professional and pleasant manner. • Achieving the targets while following the quality hygiene.

• Responsible for User requirement collection, Interface design and documentation, HTML website development and PHP design. • Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues. • Successfully worked at an independent level, while also serving as an effective and enthusiastic collaborator.