Dimitar Dimitrov

- Performed quality assessments and root cause analyses across 700+ policy workflows, maintaining 98%+ personal accuracy. - Led cross-functional calibration sessions, contributing to 95% team accuracy and ensuring alignment with policies and legal frameworks like NetzDG. - Delivered detailed insights during onboarding and calibration, improving stakeholder alignment across projects.

-Tutored students in integration courses and organized language proficiency assessments with tailored guidance. - Managed admin workflows and translated documents across German, Bulgarian, English, and Russian for smooth onboarding.

- Maintained 99%+ accuracy in processing 700+ weekly invoices and supported financial reporting and QA workflows. - Identified and resolved reporting inconsistencies, improving the accuracy of monthly financial statements and supporting audit readiness.

- Managed 80–100 daily banking operations, processed domestic/international transfers, and ensured compliance.

- Ranked in the top 5% for consumer loan and credit card sales, exceeding sales targets by 5–10%.

Helped underperforming retail locations achieve top-tier status through tailored credit solutions and customer support strategies. Acted as interim team lead, ranking among the top 10 performers in the region.