Dirk Jan Dokman

The Selfservice Company improves online customer experience by answering online customer questions. Fully automated, our virtual assistants can indentify customer needs and provide the requested information. The clients of The Selfservice Company increase customer satisfaction, achieve cost reductions, improve online sales and get valuable insight in customer needs and insights. My focus within The Selfservice Company is on strategy, marketing, sales and business development

The Webcare Company helps companies to monitor and engage in customer dialogue and advices companies how to implement social media in the overall customer contact strategy. The Webcare Company is partner and reseller of Radian6.

The Knowledgebase Company has two main activities. First, The Knowledgebase Company gives advice on knowledge management and dialogue suppiort. Secondly, The Knowledgebase Company offers professional services for e-CRM provider RightNow Technologies.