Dirk Jan Dokman
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dirk Jan Dokman
- Current 20 years and 11 months, since Jul 2005
CEO and Founder
The Selfservice Company
The Selfservice Company improves online customer experience by answering online customer questions. Fully automated, our virtual assistants can indentify customer needs and provide the requested information. The clients of The Selfservice Company increase customer satisfaction, achieve cost reductions, improve online sales and get valuable insight in customer needs and insights. My focus within The Selfservice Company is on strategy, marketing, sales and business development
- Current
CEO
CX Company GmbH
- 1 year and 1 month, Sep 2005 - Sep 2006
Interim Manager Service Center
Robeco Direct
Interim customer service director Europe
NTT Verio
Commercieel directeur
Gios
Senior consultant
Result Venture Knowledge
Business Manager
SNT
Interim Manager Telesales Business
T-Mobile Netherlands
Shareholder
The Knowledgebase Company
Investor
The Webcare Company
The Webcare Company helps companies to monitor and engage in customer dialogue and advices companies how to implement social media in the overall customer contact strategy. The Webcare Company is partner and reseller of Radian6.
Investor
The Knowledgebase Company
The Knowledgebase Company has two main activities. First, The Knowledgebase Company gives advice on knowledge management and dialogue suppiort. Secondly, The Knowledgebase Company offers professional services for e-CRM provider RightNow Technologies.
Ausbildung von Dirk Jan Dokman
- 6 years and 6 months, Aug 1989 - Jan 1996
Marketing and Sociology
Erasmus Universiteit Rotterdam
Econoom, Erasmus Universiteit Rotterdam
Sprachen
German
English
French
Dutch
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