Dirk Espinoza

Six Sigma Black Belt Project Manager. Develop of 4 projects of 6 months each one appling the Six Sigma methodology inside the T-Systems organisation.

Competitive Due Dilligence Process for Solvay

Coordinated and manage the set up of the Disaster Recovery Service of the MAPFRE production environment. Support the transition form the development environment from MAPFRE to T-Systems. Coordinated the different production team about the deadlines and goals, as the generation of the reporting of the different services. Generation of costumer-service provider relationship model. Definition of the main task of incident, problem and change management. Definition of reporting.

Near Shore of Wintel and Mainframe Services for T-Systems UK (VW UK, LDV, TNT, BTAC and T-Systems) Mainly Automotive Delivery Manager Main DEM of all Wintel services delivered to T-Systems UK. Coordination of the teams of Iberia following the request and OLA’s of UK. Coordination with the UK DEM service improvement process, incident, problem and change management. Reporting issues: availability, incident and capacity. Cost control of the Project. Respo

DANONE S.A. Food Production Delivery Manager Main Delivery Manager. Responsible for all services delivered by CSS and TCO. Incident, change and problem management. Capacity management. Reporting issues. Redefinition of the costumer-provider relationship model. Cost control of the Project. Responsible for the control meetings between costumer and production teams.

AUDI Wintel Services Automotive On site Delivery Manager (Ingolstadt and Neckarsulm). Responsible for the local team built up by 8 technicians. Daily meetings with the costumer regarding: availability-incidents, technical issues and organisational issues. Responsible for the incident, change and problem management. Invoice to costumer extra baseline services not included in the contract. Support to the remote-main DEM (Ingo Schroeder) in all deli

AUDI Wintel Services Gedas Iberia Automotive Shift Operator Monitoring of the costumer environment. Escalation of high severity incidents. Check of backups. First level for incident and services request. Generation of the daily availability report. Support for the second level teams with delegated tasks.