Dmitry Krasnobaev

Management of the service center, warranty department of the "Doctorhead" retail and online store selling headphones and audio equipment with an assortment of over 3’500 items of more than 300 brands and management of production for custom-made headphones (Custom In-Ear Monitors) * reduced warranty repair time from 27 to 3 business days * created repair and manufacturing anti-static zone * organized relocation of the unit to a new address without suspension

Organization of warranty and post-warranty repair of OPPO Digital products in Russia from scratch

I have created a service repair network with a single service standard for OPPO Mobile from scratch in all major cities of Russia. I have reduced the warranty repair period for OPPO smartphones to 24 hours for ~ 83% of items received for repair by introducing the express repair procedure and organizing work on tolling raw materials. I have prescribed for the call center scripts for answers to questions affecting the Law of the Russian Federation on consumer protection and warranty repair service.

I have introduced a single specialized service software for 15 service repair units (PSA) of the company. I have standardized all technological service procedures and established a training process for the PSA employees of the company.

Creation from scratch of a service center for the repair of household electronic equipment. • created a “new service center” from “0”: picked up a room, organized repairs, purchased equipment • formed an effective team (masters, reception staff, administrative staff) • received authorization for repairs under the warranty of Nokia, FLY and Explay products • overcame the “breakeven point” in 4.5 months

Maintenance of FLY products throughout the Russian Federation. • provided warranty service for equipment with a sales volume of more than 500,000 items / year • created a service network that includes more than 100 service centers • formed a service department • developed and implemented the reporting of the SC and the methodology for its verification, assessment of results and audit parameters of the SC