Donatus Emeka Anyalebechi

• Maintained AWS multi-AZ infrastructure using Terraform scripts, which reduced manual environment setup times by 50%. • Supported the deployment of application releases via GitHub Actions, lowering production rollback incidents by 40%. • Configured Prometheus and Grafana monitoring alerts, enabling the team to catch production incidents 35% faster

•Administered Linux and Windows systems for fifteen local users, maintaining targeted continuous platform availability of 99%. • Managed RBAC permissions and monitored active systems via SSH, successfully reducing standard team response times by 25%.

• Delivered live on-site IT support across five match days, successfully maintaining continuous system uptime for 50,000+ attendees. • Diagnosed and resolved hardware, software, and localized connectivity issues within a strict target of ten minutes

• Provided hybrid technical support for over twenty users, achieving an outstanding 90% first-call issue resolution rate. • Resolved hardware issues and reset user passwords daily, successfully reducing employee support ticket wait times.