Donatus Emeka Anyalebechi

- Provisioned AWS and Azure infrastructure using Terraform, Ansible, CloudFormation and Bicep, reducing deployment time by approximately 30%. - Built and troubleshot CI/CD pipelines using GitHub Actions and application logs. - Monitored cloud systems using CloudWatch, Azure Monitor, Prometheus, and Grafana. - Deployed and troubleshot Docker and Kubernetes workloads on EKS and AKS. - Resolved cloud infrastructure, access, and connectivity issues; documented fixes.

•Supported Linux systems and day-to-day IT operations for 15 users, handling maintenance, troubleshooting, and technical support. •Managed user accounts, SSH keys, permissions, and access controls using Linux administration tools and Active Directory. •Diagnosed and resolved system, software, connectivity, and user-access issues, helped maintain approximately 99% system availability. •Documented recurring technical issues and troubleshooting steps to support faster resolution and more consistent IT support.

• Delivered live on-site IT support across five match days, successfully maintaining continuous system uptime for 50,000+ attendees. • Diagnosed and resolved hardware, software, and localized connectivity issues within a strict target of ten minutes

• Provided hybrid technical support for over twenty users, achieving an outstanding 90% first-call issue resolution rate. • Resolved hardware issues and reset user passwords daily, successfully reducing employee support ticket wait times.