Dorota Kowalska

Providing Support to three EMEA regions: BEE (Baltic and Eastern Europe) and DACH - total of 21 countries. Providing Polycom Commercial Expertise Allocating and following up on leads generated in EMEA - under $50k Providing training on Polycom Tools, such as PQOD, PRC, Webstore and Service and Warranty Providing pricing, availabilities and quoting support Promoting Marketing Programs and Supporting Partner Events Supporting Partners with certification process Providing pre-sales technical support to

Ensuring all sales and service objects are met Running the accounts of companies from South and North America, Israel, Europe and South Africa, such as: Coca – Cola, Innocent, Food Source and General Mills Information flow from and to beneficiaries – production, logistics, customers, agents and transport companies by processing, consolidating and redirecting it to the right people at the right time Issuing documents such as: OC, DO, O/C, invoices and release notes Payment chasing Organizing tran

Providing support to the domestic and international customers using the WH Okna Program (a computer program for wooden and UPVC window construction). • Maintaining the work on schedule. Translating the WH Okna Program instruction, the discussion forum and making sure all the posts were answered and all bugs were repaired. Monitoring inventory levels for project. Coordinating repair, replacement and return of damaged/defective computer programs

Being responsible for ‘Dynamic’ project management. Being responsible for translating of the documentation. Working jointly with other parties of the project from U.K., France and Greece. Attending and organizing meetings in Athens, Lyon, Melton Mowbray, London and Leszno ( Poland ) Reporting the status of on-going and/or closed activities. Proactively managing milestones and make sure of their completion within the established deadlines. Managing the budget of the project.

Ensuring all sales and service objectives were met. Responsible for accounts of Wrightbus, Volvo, Scania, MAN, VDL Group Answering customer queries Problem solving and providing detailed information on new products. Assisting in the development of new policies and procedures. Assisting in the training of new customer service representatives and sales representatives. Performing market research surveys on customer needs and requirements. Preparing weekly sales reports for the sales manage