Dr. Daniela Baus

• Investigates and resolves incidents related to payment authorisation, clearing and settlement systems • Analyzes data for Operational Review meetings, highlighting any trends or areas of concern

• Established sustainable client relations with global key accounts, implemented language training projects and managed service processes, annual revenue ≈ 2.5m USD. • Responsible for language training for 1000+ students across Europe, Asia and Latin America with both e-learning and face-to-face solutions. • Analyzed learner usage data, reported on clients‘ ROI and developed strategic recommendations on ROI increase. • Main contact for clients‘ technical queries. Collaborated with technology development

• Planned and executed an investigation on international, interdisciplinary research teams in a highly innovative field of technology. • Designed and conducted qualitative interviews and observational procedures to obtain and analyse data. • Supervised project staff such as student assistants and transcript writers. • Developed and held lectures on project related topic: BA Seminar Science (Fiction): Imagination – Science – Reality. • Represented project on international conferences.