Dragomir Jovin

- Administration, user support and ensuring the availability of the IT systems and infrastructure - Support and migration of the Softwares used for financial and payroll accounting and controlling - Administration of the internal Network and Active Directory - Integration, continuous development and optimization of existing systems and the corresponding documentation and logging - Implementation and support of internal and external IT projects - Coordination and cooperation with external service providers

• Onsite IT Support in BASF Ludwigshafen •Tier 3 error analysis and troubleshooting in the workplace area Windows 7-10 and introduction of standard as well as industry software • Support of the end user remotely and on site with the use of standard applications (Cisco Jabber / Webex, Office 356 ...) • Support of factory devices such as test benches, computers etc. and mobile support (BlackBerry, Lumia, iPhone etc.) • Documentation of personal orders in Ticket System

• IT goods auditing • Repair and exchange of defective IT components • Data Erase with Blancco Software (PC, notebooks, cell phones, printers) • Installation and configuration of operating systems Windows, Linux and OSx

Windows Server 2016 operating system infrastructure Linux operating system infrastructure SQL administration Active Directory (742) infrastructure MikroTik Network Administration - Basic Cisco Network Administration - Basic Advanced network services Information system security