Fahad Jawid

IT Network Support

Management. Configration and administration of Mobile Device Management (MDM). Administration tasks in the area of fixed and mobile telephony Configuring and commissioning VOIP end devices and SIP-capable end devices on site. Monitoring of backup and overall system and handling of all end devices. Creates an effective link between the IT partners, the head office and the system customers and actively contributes to sustainable customer satisfaction through continuous process optimization

Manages various requests via ticketing systems (Jira, Fresh Service, Service Now, Zammad) and provides L1, L2 ICT support with a focus on software such as Office 365, Pepperi, Resco and RadiantFleet. Conducts user training on all European vessels via online, telephone and on-site methods, while also handling the installation and maintenance of IT hardware and software. potential issues before they escalate. Schedule regular maintenance tasks, updates, and patches to ensure the security and optimal