Driss Boumlik

- Designed and implemented a system to streamline customer service operations, including ticket organization, appointment scheduling, and technician intervention tracking, improving workflow efficiency. - Collaborated with cross-functional teams to deliver user-friendly solutions, enhancing the overall customer and technician experience. - Maintained and optimized database performance using MySQL, ensuring fast and reliable data retrieval for critical operations.

- Designed and developed a social network platform for organizing sports events, enabling participants to join events, communicate, and rate each other’s performance and behavior. - Designed and implemented a Human Resources Management System (HRMS) to automate workforce operations, reducing manual workload and improving data accuracy. - Developed a Production Statistics System for call center agents, enabling real-time performance monitoring and driving improvement in operational efficiency.

- Developed and integrated the design of the AMDL website (Moroccan Logistics Development Agency), enhancing its digital presence and improving user engagement. - Updated and enhanced the Mohammed VI Foundation website, ensuring a modern, user-friendly interface and improved functionality. - Developed a showcase website for a fresh fruit production and distribution company, highlighting services such as consulting, farm management, and agricultural development, enhancing their online presence.

- Developed an Agricultural Upstream Management Information System for the COSUMAR Group, digitizing the aggregate-aggregate relationship and automating agricultural processes to improve efficiency and data accuracy. - Contributed to the analysis and design phase, ensuring the system aligned with business requirements and user needs. - Designed and implemented REST APIs to enable seamless integration and communication between system components, enhancing functionality and scalability.