Mag. Dušan Stranatić

Led the definition and execution of complex, strategic development initiatives across the entire product development organisation Evaluated engineering team maturity, introduced and connected agile best practices with product development process, removing bottlenecks and identifying improvem sent opportunities Defined product development metrics, rolled out product development reporting, made value realisation visible Executed Dev Experience improvement initiatives and revamped Incident Management process

Developed and rolled out Project Reporting Framework for the Global PMO Initiated, structured and kicked off complex, cross-functional program

Led complex, cross-functional programs and projects from end to end Drove projects and made data-driven recommendations to sponsors and SteerCos based on due diligence from project or program Supported project team by removing blockers, managing conflicting priorities and handling escalations, quickly identifying critical success factors and risks, and bringing clarity to complex topics

Designing, implementing, documenting, reviewing, and improving various processes around ITIL Service Lifecycle best practices for DevOps organisation Planning, managing, assessing, and communicating the major software and infrastructure changes and ensuring post go-live application support is provided Point of contact around support and service delivery

Tailoring, implementing, documenting, reviewing, and improving various processes around ITIL Service Lifecycle best practices for DevOps organisation Planning, managing, assessing, and communicating the major software and infrastructure changes and ensuring post go-live application support is provided Point of contact around support and service delivery

Change Manager: Audited change records for process compliance including risk assessment, facilitated CAB meetings and follow-ups, day-to-day communication with client, as a part of crisis management team revised and improved complete Change Management process Change Coordinator: Owned, administered and regularly reviewed change management process, coordinated change implementation with international teams from various geographical locations

Major Incident Management: Active ownership and management of service impacting incidents, organising and facilitating virtual war-room, providing daily status report. When on shift, acting as customer’s non-technical primary point of contact. Incident Management Process Focal Point: Actively reviewing and maintaining Incident Management process, on-boarding new comers, writing work instructions

Incident Manager: Driving the team to the quick incident resolution, communicating directly with customer, following up and providing appropriate inputs to the problem management process

1st - 2nd lvl System Engineer: Monitoring, administration and maintenance of multiple platforms and applications such as MS Windows, AIX/UNIX, RedHat Linux, Solaris, Citrix, SAP, Oracle, MySQL Project Coordinator: Organizing/facilitating meetings; tracking, communicating the progress, roadblocks

A channel to the team for meeting scheduling, providing notification of the meeting time and location, preparing meeting reports, and coordinating teams. Responsible for ensuring all requirements are met for unobstructed successful meeting.

Designing cover pages of books, posters, leaflets, ads, logos, books and magazines desktop publishing. Projects: o "Information Communication Technology: Development Supervision", 17. September 2010. - Member of the Organizing Committee o ITeO – „Informational Technologies for e-Education“, 1-2. October 2010. – Member of the Organizing Committee o ITeO – „Informational Technologies for e-Education“, 2-3. October 2009. – Member of the Organizing Committee

Service Design

Software Engineering

Project Management, Business Information Systems