Éder Baiocco

Member of the IT Contracts Management Team; Processing and registering data communication link operations using IBM SCCD; Managing monthly billing for data communication links; Participating in the project to transfer WAN network control from a larger operations center to a smaller one; Contributing to a project aimed at updating the contract management process; Gaining knowledge of organizational Service Desk processes in accordance with ITIL guidelines (Request, Incident, and Change Management);

I led the company for 14 years, building a strong market reputation by delivering reliable IT solutions, including: IT project management and implementation (consulting, planning, installation, configuration, maintenance, and upgrades of hardware and software); 1st/2nd-level support; Development of a client base of nearly 4,000 customers, including Subway, McDonald’s, and others; Hardware; Managing Microsoft Windows systems; Network and Wi-Fi; Backup and data recovery.

Over seven years, combining the roles of Software Developer and CEO, I successfully managed the business by: Developing software and leading projects for clients such as VOLVO do Brasil and UNIMED Paraná, as well as local hospitals, medical offices, and retail stores; Assembling and selling computers; Novell NetWare; Deploying software solutions; Defining and implementing data backup processes; In a later phase, leading business development efforts, acquiring new clients, and managing contracts.

WEB software development, network computers, database analysis, object-oriented software development, software engineering.