Egbert Geskus

Verwaltung von CRM-Software für die tägliche Arbeit (SAP, Salesforce.com, Teamviewer, Windows11) - Bereitstellung technischer Fehlerbehebungs- und Problemlösungsergebnisse für Point-Of-Care-Diagnostikgeräte . Fähigkeit zur engen Zusammenarbeit mit unserem Team von Diagnostikspezialisten vor Ort,Kundenservice zu gewährleisten. Unterstützung von Kliniken beim Betrieb der Software nach der Installation, bei Anwendungen und bei der Schulung von Point-Of-Care-Diagnostikgeräten in den Benelux- und DACH-Ländern.

- Support for Global IT projects onsite - User support - Hands-on for troubleschooting - IT migration projects - Data center migration and equipment move project - Client configuration and deployment for end user computing - Data center operations support - Backup tape change -Off-hour support in case of outages or emergencies Used technologies: Windows 7, Office 365 , Citrix, Cisco,Oracle

Elements of my role are:Supporting first and second level IT for Saint-Gobain Benelux Belgium,Netherlands 8000 users via telephone, email and remote connection. Used technologies: Windows XP, Windows 7,MS Office 2003 & 2007,SAP,Valuemation Blackberry Enterprise Server,RSA security console,ASQ,Citrix

Elements of my role Support Belgium,Netherlands and German analyst who support 1500 users in Belgium and 4500 in the Netherlands and 5000 user in Germany via telephone, email and remote connection. Also providing training to (new) staff on new applications ensuring to meet there SLA target91-2-1,coaching).Dealing with global and emeia escalations. Used technologies: Windows XP, Windows 7, Lotus Notes 6.5 & 8, MS Office 2003 & 2007, Iron Mountain PC Backup, Blackberry Enterprise Server, Remedy, Pointsec

: Dutch CSA-Administration Elements of my role are: Providing inbound calls and emails for updating customer’s records, renewal,delivery and billings issues Responsible for training newcomers for the dutchteam,making monthly and weekly teamreports for SLA targets. Working with SAP and Webic system.

Responsible for controlling a geographical region along with a group of customer engineers (CE), interacting with the field, responsible for managing all workorders placed in the geographical territory through to completion. Operating Dispatch 1 (D1) for work-order management. Working with SLA targets on a daily basis. Using Remedy web based database for parts ordering tool. Also working with Cisco Voip telephone system

Providing inbound phone and email support for customers seeking technical assistance on a broad range of networking solutions. Carrying out research to troubleshoot customers technical problems, ownership of issues and aiming for First Call Resolution, working to ambitious customer satisfaction targets, providing exhaustive and complete troubleshooting before escalating to 2nd level engineers and supervisors, knowledge of networking protocols, TCP/IP, IEEE 802.11, LAN, WAN, ADSL, ISDN, routers, firewalls, a

Responsible or capturing customer data, brief descriptions of hardware/software problems, maintaining the database, using RCMS, Lotus, Excel and WordPerfect.

Berufschulabschluß als Steuer- und Verwaltungsangestellter