Majid Nassir

• Led a team of 9 IT DevOps, System administrators and VoIP engineers in a comprehensive development of the Carrier-grade Service structure, resulting in remarkable annual achievements: - Achieved a 200% increase in security by replacing and deploying a new VoIP Firewall (SBC). - Enhanced capacity by 400% through the replacement and deployment of new Soft Switch Clusters. - Improved system stability by 30% by implementing load balancing and fault tolerance methods.

Led a team of 6 IT professionals with a focus on resilient project and operation management, data center development, collaboration and communication solutions, service desk operations, and innovation.

• Designed and established a new server room with 13 HPE Servers, 2 HP SAN/NAS Storage, 2 Cisco ISR Routers, and 8 Cisco Switches, meeting industry standards. • Led virtualization infrastructure deployment (VMware), ensuring high availability for 50+ virtual machines. • Managed Cisco UC services (CUCM 8.5, CUC, IM&P, UCCX) for seamless telephony and conference communication. • Deployed and maintained critical internal services (Active Directory, DNS, DHCP, Exchange, Skype for Business) for daily operations.

• Contributed to infrastructure planning and IT upgrade efforts, ensuring the organization's technology remained current and efficient. • Installed and managed critical Microsoft solutions, including Microsoft Active Directory, Exchange 2010, Lync 2010, WSUS and SCCM to maintain up-to-date clients and manage certificates using CA. • Deployed and managed VMware-based hypervisor solutions (ESX 4 and vCenter) with features including VMotion, High Availability (HA), and DRS for optimal virtualized environments.

• Provided tech support to 500+ end-users for networks, hardware, software, printers, scanners, ensuring smooth IT operations. • Diagnosed & resolved network, hardware, software issues with expert troubleshooting skills. • Mastered assembly, installation, troubleshooting of computers, laptops, phones, HP servers. • Implemented VDI using Microsoft RDS for enhanced performance on Thin Clients. • Managed antivirus (Kaspersky) and anti-malware (GFI) solutions. • Maintained IT documentation and asset inventory.

Zweijähriges Studium nach dem Abitur