Eileen Genzlinger

• Development of innovative, digital transformation solutions and optimization of processes based on new technologies • Business process analysis and visualization in market-known GPM tools such as BIC Design, ARIS, Visio, etc. • Implementation of automation projects using innovative technologies (eg Robotic Process Automation, Process Mining, etc.) • Identification and definition of KPIs to support the customer in the performance measurement of process flows

• Management of Lean Six Sigma Green Belt projects • Management of the Marketing Processes and the Product Development Processes • Management of the E2E processes in alignment with corporate strategy • Ensuring compliance with the related customer and company target requirements • Ensuring E2E processes are applicable across lines and are effective and efficient, i.e. optimized and lean, with regard to the defined targets • Continuous improvement of the processes (CIP)

• Manage the "Country Development Process" as well as the "Cross Border Task Force Processes" • Support the marketing strategy design, "Marketing Delivery Process" and local and central marketing developments • Support the "Innovation Cycle" • Business Planning • Quality Management • Update management on marketing strategy status and KPI performance

• Relaunch of the corporate website Swissport.com • Testing of new corporate website, collecting of content and upload • Interaction with the respective internet agency as well as with internal divisions and IT • External and internal communication activities • PR activities

• Qualified for A319, A320, A321, A330, A340 • Shorthaul, Longhaul, Economy, Business Class • Professional contact with customers from different cultures • Support and care of international customers aboard • Execution of safety on board regulations • Preparation of the aircraft galley and aircraft cabin • Organisation of workflow in the galley • On board food and beverages service • Execution of the on board duty free sales

• Support the event team in concept development, planning, organization and implementation of SWISS internal and external events • Support internal events in local event activities • Interface and coordination between internal clients and external partners • Takeover of smaller projects and responsibility for their timely implementation • Takeover of subareas for larger event projects in cooperation with internal customers and specialist departments

• Coordination of agencies and media partner (briefings, projects and daily business) • Planning of objectives with concrete target audience approach (B2C and B2B, offline, online) • Coordination of all means of communication offline (Print, Radio) • Layout and content care of brochures/flyers and flight plans • Tactical planning of allocations and ongoing monitoring • Cooperations with media and events • Guidance of corporate design

General Psychology and Biological Foundations, Differential and Personality Psychology, Developmental Psychology and Social Psychology, Work and Organizational Psychology, Educational Psychology, Community Psychology, Diversity, Methodology and Psychological Diagnostics, Psychological Research

Marketing, Sales & E-Commerce, Statistics, Financial Accounting, Yield Management, Mathematics, Academic Research, Microeconomics, Macroeconomics, Management & Cost Accounting, Logistics, German & International Law, Financial Management, Business Communication