Elena Vakhtinskaia

Launched and scaled system for sales automation, electronic documentation, accounting and Salesforce management. Main responsibilities: -Conducting analysis, collecting business needs and stakeholders demands -Translating them into requirements and user stories, providing acceptance criteria and test cases' description -Driving cross-functional collaboration, interdependencies management -Key product metrics definition and tracking to measure product performance

Run team of 3 employees, responsible for customer and warranty service. Main responsibilities: -Streamlining daily operations processes -Managing the scope of demands from different business units related to customer lifecycle and operation processes automation -Developing innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels

Main responsibilities: - Streamlining all customer service (CS) related workflows - Managing the scope of demands from different business units related to CS and operations processes -Creating most of service procedures and guidelines for points of sales, service centers, etc. - Developing strong business relationships with vendor service-partners, warranty support and equipment accounting

Being part of the team, launched new corporate credit cards platform Main responsibilities: - Providing the launch of the web user-interface - Communicating with the developers- and support teams (located in India), definition of requirements - Performing test scenarios, conducting UAT and PVT, user migration

Economics and Business Management

Radioengineering, Information and measurement equipment and technologies