Elio Pagotto

To implement the Information System and deploy IT Services from scratch. Handled IT activities encompassing the management of the staff, projects, operations, risk management, communication, budget, suppliers, third parties contracts and the setup of best practices and procedures. The deliverables were organized around three main pillars: ERP, E-Commerce and IT infrastructure & Telephony

To restructure the Service Desk staff and implement measures to both improve the performances of the team and the quality of service delivered to end-users community

To reorganize and lead a staff of 6 Infrastructure Engineers in charge of operating 300 Windows servers environment.

To Manage Software Engineer’s staff in charge of delivering FTFP projects and on-going maintenance for in-house CRM systems and also coordinate development activities with off-shore site

PMI HQ - Managed the IS team (3 employees and 10 external resources) in charge of providing a portfolio of global solutions to the Marketing Research worldwide organization. PMI Swiss Market - Head of IT department (6 employees, up to 7 contractors) in charge of delivering CRM systems and managing IT infrastructure and Service Desk for the Sales and Marketing organization. PMI Swiss Market - Held positions of Software Engineer and Project Leader