Elisa Sandström

Managing Institutional / Partner customer relations; Optimization of current customer relations; New business acquisitions; Partnership Sales- and Retention –team training, task distribution and performance evaluation; Reporting department performance to Management; Building and maintaining a successful sales team; Creating sales and marketing campaigns; Introduction of CRM-software to optimize CRM procedures

Managing Institutional / Partner customer relations; Customer support for Institutional / Partner clients; Optimization of current customer relations; Building new long-term client relations with Institutional / Partner clients; New business acquisitions; Internal and External new business acquisitions

Due diligence procedures; Know your Customer procedures; Account opening and managing the account opening procedures; Managing client information register; Customer support

Specific responsibilities included managing the facebook page of the organization, organizing meetings, writing the agenda (enquiring possible topics from other members), transcribing minutes and sending them to other members.

Assisting with University of Worcester corporate events I have enhanced my ability to work with different people and developed an understanding of the issues that specific groups are willing and interested to know. I have lead many successful tours. At times I worked in unusual environments for me taking care of previously unknown tasks. I showed ability to take lead and work independently as well as being versatile and work with diverse tasks.

Classification: Upper Second Class 2:1