Elisa Sollazzo

I currently lead the Patent Annuities Team at PAVIS (Questel) contributing to the optimization of intellectual property management processes. I am driven by a commitment to client satisfaction and operational excellence, aligning with PAVIS’s mission to provide seamless and efficient patent solutions. My passion for empowering teams through training and collaboration fosters a culture of innovation and adaptability, enhancing organizational success.

- Analyzing client renewal behavior and internal processing data to identify issues and trends - Implementing process improvements to raise service quality and reduce risk - Cooperating with the Sales Team to identify opportunities, present CPA Global services and ensure successful management of new projects - Managing and processing customer enquiries to ensure customer satisfaction and client retention - Co-ordinating an efficient interface and data migration when an existing client changes software.

Verhandlungen von Verkaufsbedingungen mit internationalen Verlagen, Betreuung internationaler Kunden, Rechnungswesen, Bestellwesen, Übersetzungen von Handelstexten Deutsch/Italienisch

Recherche von deutschen und italienischen Handelspartnern, Assistenz bei der Planung von Veranstaltungen, Seminaren und Messeteilnahmen, Ausarbeitung des Newsletters, Kundenbetreuung