Dipl.-Ing. Elise Coussot

Liaison between Sartorius and defined Key Accounts: - lead customer complaint process from reception to closure - lead creation, review and negociation process for Quality Agreements - provide support on various quality-related topics Regular communication with many internal groups, ranging from Sales to Quality Operations

- Lead the optimisation of the quality Key Performance Indicators, through the organisation of a workshop (core topic for my master thesis) - Support the implementation of the quality group policies - Support different projects related to Quality Assurance and Compliance : FDA inspection, internal audit, evaluation of local documentation against regulatory expectations

- Validated a plastic tube extrusion - Trained sales team to the Quality Management System and to a quality tool for the management of client complaint (WH-questions - QQOQCP method) - Wrote instructions for the harmonization of sel-control practices on production lines - Reviewed the CAPA (Corrective Actions and Preventive Actions) template and procedure - Gathered information for the closure of CAPAs

Production of biotechnological products including: - Validation and qualification methods - Statistical models - Upstream processes - Downstream processes - Industrial-scale bioproduction : pilot production of mAb (project)