Elkin Arcila Florez

- Configured OAuth2 trust relationships and X.509 certificate-based authentication between SuccessFactors and BTP subaccount, - Configured granular permission model with "Access to Joule" role assignments, - Deployed Quick Actions templates enabling AI-assisted workflows for Employee Central use cases, - Executed comprehensive testing strategy covering authentication flows, cross-system provisioning jobs, and browser compatibility (cookie policies) for Joule activation.

- Gained practical insights into incident response processes through supporting 50 escalated cases - Collaborated with cross-functional teams on security and performance component deliveries - Supported compliance tracking initiatives and gained first experience in metrics analysis - Interfaced with global support teams to develop cross-cultural communication skills - Handled sensitive client communications

- Contributed to SAP SuccessFactors role model implementation with focus on data protection requirements - Assisted in developing data transfer plans incorporating basic security controls - Gained initial exposure to data governance frameworks and access management principles - Explored change management strategies and security best practices