Elkin Arcila Florez

- Gained practical insights into incident response processes through supporting 50 escalated cases - Collaborated with cross-functional teams on security and performance component deliveries - Supported compliance tracking initiatives and gained first experience in metrics analysis - Interfaced with global support teams to develop cross-cultural communication skills - Handled sensitive client communications

- Contributed to SAP SuccessFactors role model implementation with focus on data protection requirements - Assisted in developing data transfer plans incorporating basic security controls - Gained initial exposure to data governance frameworks and access management principles - Explored change management strategies and security best practices