Ella Brown

Bank cashier in the fast-paced, customer-focused and highly demanding environment of personal banking. Responsibilities include: Efficiently processing customer requests; Dealing with financial inquiries; Offering reliable advice; Embodying the NatWest brand by providing excellent customer service; Following rigorous security procedures

Working independently as English teacher and translator for a Munich-based timing chain manufacturer. Responsibilities included: Advertising, organising, structuring and timetabling an English course; Creating materials and delivering lessons at all levels; Hosting weekly workshops; Translating a variety of documents, including financial spreadsheets, contract agreements and mechanical plans; Welcoming English-speaking visitors and providing company introductions and tours

A warm and friendly member of the bar staff team, providing enthusiastic and high-quality service. Responsibilities included: Serving beverages to customers; Working with a team to host event evenings, including company and student events; Cleaning and maintaining the bar area, including changing barrels; Taking stock counts and ordering new products; Balancing till and completing banking processes

German Language, German-English Translation, Soviet History, Divided Germany, The Berlin Wall