Elvin Santos

Recruitment Consultant (General and Technology Recruitment Division) • Identify, build and maintain client relationships with HR and hiring managers by understanding client and candidates’ needs • Shortlisting, interviewing and selecting candidates corresponding to clients’ requirements

• Provided executive support to 800 internal users including Directors, CIO/CFO/CEO and Chairman on IT System related problems • Troubleshoot Laptop, Desktop and Network related issues remotely via e-mail, Phone, Remote Access and face-to-face; Including BSoD problems, hardware replacement on Dell parts like Motherboard, RAM installation, Internal FAN, etc.; HP laptops and some Mac issues

Team Leader for Telco – Broadband Services (US MNC – Fortune 500) • March – October 2009 – Managed a team of 18 Technical Support Representatives (TSR); A team of new hires which started from Rank 27 gradually made it to the Top 5 by October 2009 • January 2008 – March 2009 – Appointed as New Hire Trainer, aka Nesting Lead with 5 SMEs, and Escalations Lead

• Direct supervisor of 18 TSRs and acts as first point of escalation for customer complaints and appreciation calls • Monitors and analyzes the performance of each individual on a per metric basis and records thru Coaching & Performance Management tools • FISHComm committee member on the 1st Qtr of 2007 and facilitated activities to maintain a good working environment