Elvira Idiatullova

Bis 2010, Finance Management, Perm Institute for Municipal Government (High School of Business)
Ludwigshafen am Rhein, Rheinland-Pfalz, Deutschland

Fähigkeiten und Kenntnisse

Kundenbeziehung
Kundenbindung
Kundenservice
Beschwerdemanagement
Reklamationsbearbeitung
Kundenzufriedenheit
After Sales Management
Kundenbetreuung
Kundenorientierung
Angebotserstellung
Customer-Relationship-Management
Reklamationsmanagement
Service Management
Export
SAP
Pastis
Sales force
ZenDesk
Slack
Order Management
Stock Management
Delivery

Werdegang

Berufserfahrung von Elvira Idiatullova

  • Bis heute 10 Jahre und 5 Monate, seit März 2015

    Customer Service Officer

    BASF SE

    • order-, transport-, prices-, delivery and stock management, issuing documents • preparing legal documents (commercial contracts, service contracts, schedules, addenda for every delivery etc.) • credit management (monitoring of payments, applying for credit lines) • data government • non-conformance management • marketing support • administrative support (visa and invitations, hotel and transfers booking, procurement)

  • 1 Jahr und 1 Monat, Jan. 2014 - Jan. 2015

    PR-Specialist

    SP Media, communication group

    • writing news, articles, press releases, comments • monitoring and analyzing media • organising press conferences • maintaining good contacts and relationships with editors and journalists • keeping the company website updated with relevant content and articles • creating image of different companies, the Permian Period Museum, the Community of Members of Regional Parliaments etc. • organizing events

  • 1 Jahr und 6 Monate, Aug. 2012 - Jan. 2014

    PR-Specialist

    Prognoz, an international IT-company

    • writing news, articles, press releases, comments • monitoring and analyzing media • organising press conferences • maintaining good contacts and relationships with editors and journalists • keeping the company website updated with relevant content and articles • creating image of the company • organizing events

  • 2 Jahre und 3 Monate, Aug. 2010 - Okt. 2012

    Press-secretary

    Perm City Administration

    • writing news, articles, press releases, comments • monitoring and analyzing media • organizing press conferences • maintaining good contacts and relationships with editors and journalists

  • 6 Monate, März 2012 - Aug. 2012

    Assistant of deputy’s office (International Parliamentary Scholarship)

    The German Bundestag

    • assistant to Manfred Zöllmer, the German Bundestag deputy • maintaining office system • arranging travels • screening phone calls, enquirers and requests, and handling them when appropriate • meeting and greeting visitors • organising and maintaining diaries and making appointments • dealing with incoming email, faxes and post, often corresponding on behalf of the manager • carrying out background research • doing preparatory work for plenary sittings • writing articles

Ausbildung von Elvira Idiatullova

  • 1 Jahr, Sep. 2009 - Aug. 2010

    Finance Management

    Perm Institute for Municipal Government (High School of Business)

  • 5 Jahre, Sep. 2004 - Aug. 2009

    Linguistic and Translation Studies

    Perm State Technical University

Sprachen

  • Russisch

    Muttersprache

  • Deutsch

    Fließend

  • Englisch

    Fließend

  • Italienisch

    Grundlagen

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