Emma Argentieri

-Defining product vision and mission, creating Team OKRs and KPIa while ensuring alignment with business goals; -Shaping product's roadmap and translating business requirements into use cases whilst setting and managing priorities; -Managing web-based platforms as well as mobile apps development following Agile methodologies; -Incident management supporting QA before launching new features; -Data analysis and monitoring; -Administrating the Content Management System TYPO3

Full-time Project: PSS Sabre Migration Program (OneRes) - Functional testing/retesting in Sabre and Amadeus - Defect Management tasks handled in JIRA, TestLink and Siebel - Creation of a comprehensive database of defects - Supporting airberlin for the evaluation and implementation of current and future testing procedures - Mediation between airberlin and Sabre aimed at clarifying procedures and negotiating solutions - Communication with on-site and off-site testers, consultants and PMOs

• Responsible for B2B and B2C communication via phone and email to support English markets worldwide and Italy • Technical support for security issues • Cooperation with Hotel Coordinators in order to provide an efficient and up-to-date service • Marketing and commercial advices provided in cooperation with Key Account Managers • Fast resolution and fulfilment of all requests received, taking action directly or forwarding to the appropriate department

* B2B and B2C assistance to English markets worldwide and Italy 
 * Lufthansa airport desks assistance 
 * Handling of ad-hoc authorisations, making decisions independently and in cooperation with Key Account Managers 
 * Corporate and Negotiated fares recalculation 
 * Troubleshooting for technical issues occurring with other CRS (Galileo, Sabre, Worldspan) 
 * Online Check-in assistance 
 * Reservation and sales through Amadeus 
 * Crisis handling (strikes, cancellations and delays)

* B2C support for English markets worldwide and Italy * Reservations and sales via phone through Amadeus 
 * Crisis handling (strikes,cancellations,delays) 
 * General assistance provided to Lufthansa Airport desks * Technical web support

* Administration duties in the main office and in the library * Specialised translation ENG-ITA * In charge as official invigilator for ESOL Cambridge examinations * Databases and spreadsheets handling * Dealing with personal calls and e-mail enquiries

* Interpreting services ENG-ITA-ENG * Customer service and sales (maps, books, tickets) * Providing information about local events, public transports, restaurants and attractions * Handling telephone calls

* Handling messages, emails and phone calls * Invigilator for Cambridge ESOL exams session * Administrative support to teachers and staff

Technical and Scientific Translation and Interpreting *EN > IT > EN *RU > IT > RU

Linguistic Mediation *EN > IT > EN *RU > IT > RU