Emmanouil Zacharakis

Berufserfahrung von Emmanouil Zacharakis

• Bis heute 1 Jahr und 9 Monate, seit Sep. 2022

  Global Transport Management System (TMS) Cargowise One (CWO) Expert

  CEVA Logistics

  • Global Product owner of Transit Warehouse module’s deployment, leading monthly Project calls. • Pioneered by Creating, Consolidating & Presenting the first CWO audit for Hong Kong and UK. • Delivering Refresher CWO trainings for system specialists on CEVA Target Operating Model. • Leading monthly Global CWO release notes and regional Q&A calls with 100+ system specialists. • Managing quarterly CWO regression testing, supporting 100+ system specialists with their queries.

• 1 Jahr und 8 Monate, Jan. 2021 - Aug. 2022

  Cloud & Mobile App Service Delivery Manager

  DHL Supply Chain Management GmbH

  • Successfully established the service life cycle for ‘Supervisory Academy’, a L&D and digitalization mobile app run on tablets, for a target audience of 10.000+ warehouse supervisors. • Project Managed using Lean methodology, a lift & shift cloud migration to Microsoft Azure from an externally to an internally hosted application & database, tracking tasks’ status based on the plan. • Continuously improved the service, reducing the resolution time, the reassignment count and the issue handling time by 18%.

• 1 Jahr und 10 Monate, März 2019 - Dez. 2020

  Regional CW1 Trainer Europe & TMS Specialist

  DHL Global Fowarding GmbH

  • Responsible for Training and Support on CargoWise One Transport Management System (CW1) (TMS) for all 34 Europe countries, conducting Core Team Trainings for the SME team of each country and Train the Trainers for all the country trainers • Conducted physical & virtual CW1 TMS trainings, for Air Freight (AFR), Ocean Freight (OFR), Road Freight (ROA) and Customs (CUS) Operations • Provided physical & remote system Go-live support for both AFR & OFR, resolving system operational issues.

• 2 Jahre und 2 Monate, Jan. 2017 - Feb. 2019

  Regional CW1 Transportation Management System Master Trainer | Europe

  DHL Global Fowarding GmbH

  Responsible for Training and Support on CW1 for all 24 MEA countries, conducting Core Team Trainings (CTT) for the SME team of each country and Train the Trainers (TTT) for all the country trainers • 7 CTT for SME Training, 3 TTT and 2 End User Trainings, for 103 colleagues in total from 24 Middle East and African countries. • Facilitated 3 localization workshops, for AE-DXB, AE-AUH & KE with a total of 35 participants. (where we identify all country specific scenarios.

• 1 Jahr und 11 Monate, Feb. 2015 - Dez. 2016

  Business Analyst | Middle East & Africa

  DHL Global Fowarding GmbH

  • Created Forecasting accuracy & Productivity reports that resulted in improving forecasting by 11% within 9 months in performance improvement & savings in 7 countries. • Created the 1st product portfolio for Air/Ocean Freight and Warehousing in the region. • Impacted management decisions by analyzing and presenting financial & performance data. • Involved in creation of Management Information Service report | Forecasting Report | KPI Performance Report and also in Various Data Analysis & presentations.

• 9 Monate, Mai 2014 - Jan. 2015

  Project Management Officer (PMO) | | Middle East & Africa

  DHL Global Fowarding GmbH

  • Supported SAP deployment in 12 countries, achieving project’s major milestones. • Supported 12 contract migration and rates collection teams ensuring timely data migration from legacy to SAP. • Acted as a link, coordinating communication between countries, regional office, global team and global service center, cascading communication, keeping all parties abreast. • Lead systems co-existence ensuring smooth execution of more than 200 shipments between pilot & legacy system countries.